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All orders are processed and shipped within 3-5 business days and are handled by the United States Postal Service. On rare occasions, we may state a different shipping timeline on individual product pages. The customer is emailed a tracking number when the order ships. Domestic orders typically arrive within 2-5 business days after the order has shipped, excluding Sundays and federal holidays. Timelines for arrival depend on domestic location. Delivery delays are not common but can occur and are not controlled by MENACE. Please note, some domestic orders over $300.00 may require a signature for delivery. If an attempted delivery notice is left by the shipping courier, please follow up for redelivery or pickup instructions. MENACE cannot schedule redelivery attempts.
International delivery can take up to 10-14 days after it is shipped. These timelines depend on your country's processing, customs, and delivery protocols. We ship international orders via DHL.
MENACE will gladly offer an exchange for a new item or a return/refund in the form of store credit only.
Returns / exchanges are eligible within 7 days of delivery. Customers must contact us within this time frame to make the request. Please include the order number and reason for the request. If a request is made after this time period, the order in question is no longer eligible for either service. Items must be in new and unworn condition with tags attached. Once the initial request is sent, we will review and determine if the item is eligible for an exchange or store credit return. In the event of an exchange, if the new item/size you would like is not in stock, you may exchange your item for another product of the same value or lower value and we will refund the difference.
Please note, the customer is responsible for all shipping costs to return the item(s) to MENACE. We are not liable for a refund in the event your package is lost by a third party carrier during shipment to our location for return processing.
Once an item sent back for an exchange has been received by our facility, please allow 3 business days to process packages. After processing, the new item will be mailed back or a store credit code will be emailed to the you, depending on the request. The store credit will only include the cost of the item(s) and any applicable taxes paid (California residents). Initial shipping charges are not credited. Store credit does not expire and can be used towards any future purchase.
Due to health and safety reasons, we do not offer exchanges or returns on socks, headwear, masks, or under garments. Sales are final on these items.
Sale items are final and may not be exchanged or returned.
Please contact us using the contact page if you have anymore questions. We aim to reply to all inquiries within 24-48 hours.