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FREQUENTLY ASKED QUESTIONS

I DO NOT LIVE IN THE U.S., DO YOU SHIP INTERNATIONALLY?
Yes, we accept orders and ship worldwide.

 

THE SIZE I PURCHASED DID NOT FIT ME, CAN I EXCHANGE IT?
Yes, if the product you received once your package arrives did not fit to your liking you may exchange it for the correct size. In the event the new size you would like is not in stock, you may exchange your order for another product of the same value. Please be aware that you assume all risks and shipping costs associated with processing a return. MENACE is not liable for a refund in the event your package is lost by a third party carrier during shipment to our location for return processing.

We do not accept returns that have not been pre-approved, please be sure to contact us with your order # before sending in your package so that we may verify the correct information for delivery.

 

I CHANGED MY MIND RIGHT AFTER PLACING THE ORDER, CAN I GET A REFUND? 
Yes, that is no problem. Please be aware that the customers must assume all the shipping costs for returns. We will process a refund only after garments are in-hand and have been inspected by our staff to make sure it is in pristine condition. If the product arrives not as described then it will be shipped back and no refund will be processed. Please be sure to double-check your cart before checking out and that you are completely satisfied with your purchase.

 

CAN WE BECOME A MENACE STOCKIST?
Yes, we are always interested in potential stockists opportunities. Email us at info@menacelosangeles.com for any inquires.

 

DO I NEED A PAYPAL ACCOUNT TO COMPLETE CHECKOUT? WHAT CREDIT CARDS CAN I USE TO ORDER?
No, you do not need a PayPal account to complete checkout. 
We accept every major credit card via our store checkout and the PayPal checkout. 

 

WHEN WILL I RECEIVE MY ORDER?
Please allow 3-5 business days for order processing and verification. Domestic orders expect your order to arrive within 1-3 business days (including Saturdays) upon shipment confirmation; international orders please allow 10-15 business days for delivery.

 

HOW WILL MY PRODUCT GET SHIPPED TO ME?
We ship all orders via USPS. We use Flat Rate shipping or USPS Priority Mail shipping. On occasion, we may require a signature for delivery on larger orders. We do not use any other shipping carrier.

 

WHEN ARE YOU DROPPING NEW PRODUCT?
Any new collection or item releases will be announced via our social networks, newsletter, or website Blog. Be sure to stay up-to-date on all MENACE © product by following us or subscribing to our newsletter.

Check our social media pages by clicking the following links: Facebook, TumblrTwitter, and Instagram.

 

ARE YOU GOING TO RESTOCK?
We very rarely restock our products, so chances are once an item is sold out it is sold out for good. Please make sure to check back frequently if an item you want is not available at the time or send us an email at info@menacelosangeles.com so we can directly provide you with further information.

 

CAN I CONTACT YOU DIRECTLY WITH ANY QUESTIONS?
Yes, of course. Please email info@menacelosangeles.com or use our contact page to reach us directly with any questions.